Nowy raport GNC

[SIEMIECzoo]

Dzień dobry,

przeglądam sobie najnowszy raport odnośnie gwarancji najniższej ceny i masa moich produktów ma w tej kolumnie napisane false: "Offer is the cheapest from all offers fulfilling Best Price Guarantee criteria | Oferta jest najtańsza wśród spełniających warunki Gwarancji Najniższej Ceny".

Natomiast nie jest to prawda, moje oferty są najtańsze na rynku, więc z czego może wynikać "false" w tej kolumnie? 

Dziękuje z góry za odpowiedź,

Pozdrawiam @San_set @gdvorek @Syrena_zT @matt_rose @N_Nitka28 @RaBarbar_ka @MiMary @w_kiwi @Sa_nova @la_nika @nat_not @_HolaOla_  

[TOP-BUYER]

nie bardzo rozumiem, co oznacza, że nie są Państwo w stanie "ustalić najniższej ceny online, do której moglibyśmy porównywać tę ofertę."

czy problemem jest przeszukanie ofert serwisów z listy do których porównują Państwo ceny produktów? 

[la_nika]

@TOP-BUYER ten komunikat oznacza, że nie jesteśmy w stanie ustalić ceny danego produktu w innych sklepach internetowych, z którymi porównujemy oferty w ramach programu Gwarancja najniższej ceny.
Nie oznacza to, że Twoja oferta jest zbyt droga, a jedynie, że nie mamy możliwości potwierdzenia, że jej cena jest najniższa.
Zapytałam również zespół techniczny o dokładne przyczyny wyświetlania tego komunikatu, ale nie otrzymałam jeszcze odpowiedzi. Dlatego na ten moment nie mogę wskazać, co konkretnie uniemożliwia porównanie ceny Twojej oferty.

[TOP-BUYER]

to może podeślę też linki tego produktu do innych marketplace, z którymi porównujecie oferty w ramach programu Gwarancja Najniższej Ceny.

[la_nika]

@TOP-BUYER otrzymałam odpowiedź, że w serwisach z listy aktualnie nie ma tego produktu w ofercie. Nie mamy więc z czym porównać Twojej ceny, dlatego nie przyznajemy oznaczenia dla tego produktu. Jeśli podeślesz linki do innych sklepów, mogę je oczywiście przekazać w konsultacji. 

[TOP-BUYER]

Allegro  18995024281
Empik https://www.empik.com/swab-standard-x2-tw-group,p1818294742,elektronika-p

Allegro 19048642182
Empik https://www.empik.com/ploter-tnaco-rysujacy-maxtech-jk-01351-maxtech,p1818295130,elektronika-p

[la_nika]

@TOP-BUYER dziękuję! Przekazałam te oferty w konsultacji, wrócę z odpowiedzią, gdy tylko ją otrzymam. 

[ECOFREEZE]

This is also the case by us, and Allegro does nothing against it, its misleading the clients and prioritising other companys

[ECOFREEZE]

Are you a Polish company or a non Polish company?

[TOP-BUYER]

Polish company

[ECOFREEZE]

with us, we are waiting for over a week for an answer already

[_HolaOla_]

@ECOFREEZE if you are waiting for an answer from us, please write me a number of your correspondence.

[ECOFREEZE]

we didnt get a number, just look at corredpondenceand ask support

[_HolaOla_]

@ECOFREEZE how exactly did you contact with our support? By mail, chat, WhatsApp? 

[ECOFREEZE]

chat

[la_nika]

@ECOFREEZE I understand your concerns, but I would like to clarify a few things regarding your case.

You contacted us on October 22 about offer 18375548025 and the fact that it was not included in the Lowest Price Guarantee programme. Our advisor explained that this offer does not have the Lowest Price Guarantee badge because it is the only offer linked to that particular product.

You also mentioned offer 13745855072. However, these offers refer to two different products, so they should not be linked to the same product in our catalogue.

At the end of the conversation, our advisor informed you that you would receive a response by email. I checked case 64947706 and can confirm that you received a reply on October 23, explaining why changing the product linked to your existing One Fulfillment offer is not possible and what steps you would need to take to create a new offer linked to the correct product.

I can also see that you experienced difficulties contacting us through Messenger because you were not receiving verification codes. Our team checked this issue and confirmed that the SMS messages were successfully sent and delivered on our end. You were then provided with additional steps to help resolve the issue.

If you're still unable to contact us through Messenger, please reply directly to the email you received in your existing case. This will allow our advisors to continue assisting you.

Regarding your request to link your offer to a different product, I'm afraid this won't be possible, as the products are not identical. The same applies to offer 18372611412 and the EAN codes you mentioned.

I understand that this may not be the outcome you were hoping for, but the offers cannot be combined under one product when they refer to different items.

[ECOFREEZE]

The product sold is ours, just with another name, same to our unique gas number

[la_nika]

@ECOFREEZE I'm not sure I understand what you mean, as these products differ in several important ways. They have different manufacturers, capacities, EAN codes and identifying parameters, and they also look different.

The one thing they have in common is the refrigerant type (R134A). I assume this is what you're referring to when you say they are the same product.

However, sharing the same refrigerant type does not make them identical products. Even if they contain the same substance, differences in manufacturer, packaging, capacity and EAN codes mean they cannot be treated as the same product in our catalogue.

For this reason, our product catalogue team will not be able to link your offer 18375548025 to the product you're referring to.

[ECOFREEZE]

look at the cas rn number

[la_nika]

@ECOFREEZE the CAS RN identifies the chemical substance, not the commercial product itself. I understand that both products may contain the same refrigerant (R134a), which has the CAS number 811-97-2.
However, this does not mean they are identical products. They still differ in manufacturer, capacity, appearance and EAN codes.
For this reason, sharing the same CAS number is not sufficient to link these offers to the same product in our catalogue.

[ECOFREEZE]

we have the same unique gas number